The Election Commission of India has launched National Contact Centre with a toll free number- 1800111950. The move would enable any citizen from any part of the country to call on the toll-free number and get their query or complaint addressed at any time of the day in Hindi or English. The callers would be able to enquire on subjects such as elections, voting dates, electoral roll and online registration. They would also be able to register their complaints by simply dialling the toll free number.
The executives at the Contact centre would also be making outbound calls to educate the electors and spread voter awareness. The National Contact Centre is operated on a National Grievance Redressal System Software. The Redressal software is a single window platform to manage complaints and feedback received through calls, emails, sms and website access in an integrated and time-bound manner. Callers may connect with the executives to lodge a complaint and enquire about its status of receipt and disposal as well as to give suggestions and feedback at every step of the way.
The EC through the establishment of the Contact Centre aims to bring about electoral reforms that empower the citizens and officials to monitor and report any irregularity or violation of the ECI’s instructions during, before or post elections. Soon each state and Union Territory would also be setting up dedicated State Contact Centres (SCC) and District Contact Centres (DCC) in order to ensure smooth flow of information across the contact centres for proper redressal of issues and queries of the citizens. National Contact Centre would also have IT protocols to ensure that any call landing at NCC is properly redirected to the respective State Contact Centre.